Refund policy
Returns/Exchanges
Due to the current pandemic and safety precautions for everyone, all sales are FINAL. There will be no returns or exchanges of any kind.
If any item purchased is damaged or defective or is just simply the wrong item, before use, please contact us immediately. If you have any issues, please email our customer support support@xyannthebrand.com, and we will be glad to evaluate any issues that may arise and make it right.
Refunds
We will notify you by email once we’ve received and inspected your return information, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
We will notify you by email once we’ve received and inspected your return information, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Please note that there are no refunds for items such as:
• Gift Cards
• Downloadable items/products
• Liquid items
• Downloadable items/products
• Liquid items
Lastly, if there are any other questions or concerns about your items, please email us at support@xyannthebrand.com. Thank you for your support!
